Provides first level support for users; performs routine systems administration, troubleshooting, and maintenance tasks on call center systems including, but not limited to Call Management Systems Workforce Management Systems Recording Systems Avaya Experience Portal for the Interactive Voice Response (IVR) Maintains and creates reports needed for effective call center pl

Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customer service areas Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve custom

Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customer service areas Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve custom

Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customer service areas Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve custom

Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customer service areas Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve custom